How health information is used
PoeRx uses information you provide to organize intake, support clinician review, process payment, coordinate pharmacy fulfillment, provide account support, operate the service, and meet legal obligations. AI may assist with organization, but it cannot sign a prescription or make the final treatment decision.
Who can access it
You can see records tied to your account. Care team and operations staff can see only the information they need to review your request, arrange payment, coordinate with a pharmacy, fulfill an order, or provide support.
Partners and advertising
PoeRx does not sell health information or use it for targeted advertising. Service partners receive only the information needed to provide care or complete a request.
Your choices and rights
You can download the electronic information in your patient account. You can also request an amendment, a restriction, or an accounting of applicable disclosures. Some records cannot be deleted when medical, pharmacy, payment, or legal retention duties apply.
Keeping information safe
PoeRx limits who can see health information and keeps a history of important account and care activity. If information may have been exposed, PoeRx will investigate and follow the required notification process.
Questions or complaints
Use the privacy tools in your patient account or contact support. You can raise a concern without affecting your access to care.